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Privacy

Big Fish Knowledge Base – Privacy Policy

Last Updated: April 21, 2026

This Privacy Policy describes how 3 Vital Solutions, LLC d/b/a Big Fish Technology (“Big Fish,” “we,” “us,” or “our”) collects, uses, and protects information obtained through BigFishKB.com (the “Site”).

By accessing or using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide Voluntarily

We may collect information you voluntarily submit, including but not limited to:

  • Name
  • Email address
  • Company or organization
  • Account login credentials
  • Information submitted through forms, including referral or contact forms

b. Information Collected Automatically

When you access the Site, we may automatically collect limited technical information such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages viewed
  • Date and time of access

This information is used for security, analytics, and performance purposes.

2. How We Use Information

We use collected information to:

  • Provide access to Site content and features
  • Create and manage user accounts
  • Respond to inquiries or submissions
  • Administer referral and onboarding processes
  • Improve Site performance and content
  • Maintain security and prevent abuse

Information submitted through forms or account registration is collected on behalf of Big Fish Technology and used solely for the purposes described in this Policy.

We do not sell, rent, or trade personal information.

3. Cookies and Similar Technologies

The Site may use cookies or similar technologies to:

  • Maintain user sessions
  • Improve usability
  • Support analytics and security features

You may control cookies through your browser settings. Disabling cookies may affect some Site functionality.

4. Third‑Party Service Providers

We may use trusted third‑party service providers to support Site operations, including hosting, security, analytics, and form processing.

  • Cognito Forms
    We use Cognito Forms to securely collect and manage information submitted through forms, including referral submissions. Cognito Forms acts as a data processor on our behalf. Learn more at https://www.cognitoforms.com/legal/privacy.
  • ProfilePress
    We use ProfilePress, a WordPress plugin, to manage website user registration, authentication, and account information within the BigFishKB.com platform. Information collected during registration is stored within our WordPress environment and used solely to manage user accounts and access.

All service providers are authorized to access information only as necessary to perform services on our behalf and are subject to confidentiality obligations.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information collected through the Site. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy
  • Meet legal, accounting, or administrative obligations
  • Maintain security and audit records

Information may be deleted, anonymized, or archived when no longer required.

7. Access, Updates, and Requests

You may request to:

  • Update or correct your information
  • Access information associated with your account
  • Request deletion of certain information, subject to legal or contractual requirements

Requests may be submitted using the contact information below.

8. Children’s Privacy

The Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updated versions will be posted on the Site with a revised “Last Updated” date. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

10. Governing Law

This Privacy Policy is governed by the laws of the State of Georgia, without regard to conflict‑of‑laws principles.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Big Fish Technology
P.O. Box 681553
Marietta, GA 30068
📞 678‑528‑7713